SECTION 4: SHIPPING PROCESS

Prior to placing an order, the Buyer must verify that the Product is capable of being delivered to the designated destination (e.g., will fit in an elevator, upstairs, around corners, etc.) Products will not be accepted for return for failure to verify moving dimensions. Upon receipt of the Final Payment, Paula Gisler will prepare the Product for shipment. Unless Paula Gisler is otherwise notified by Buyer’s written instructions, freight arrangements shall be made by Paula Gisler on Buyer’s behalf. All such delivery, packing, crating, shipping, insurance, applicable taxes, and similar charges are in addition to the stated purchase price unless noted. All charges are proforma and will be included on the final balance due notice. If the customer chooses to manage their own freight and delivery, Paula Gisler must be notified of the specific details of the movement. Buyer’s specified freight is responsible for inspecting, packaging, and retrieving the Custom Product from an address specified by Paula Gisler. The fee to move the product from Paula Gisler to a terminal for “Buyer’s own” pick-up will be added to the balance due. All products are moved through a Bill of Lading (BOL). Please note that the location of pick-up by Buyer or Buyer’s agent may trigger sales tax responsibility at that location. Buyer should use a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation. All crated goods would go through a professional receiver such as a receiving warehouse. A receiving warehouse acts as an agent for Buyer and is responsible to note any damage and assist the owner with filing a freight claim when any damage is found. A signature on the BOL upon receipt of the product confirms that the products are received in good condition unless an exception is made on the BOL. Title of ownership to the physical copy of the Product passes to Buyer upon Paula Gisler’s delivery to the freight carrier (unless otherwise specified). Paula Gisler is not responsible for damage after the Custom Product has been accepted in good order by the shipping company nor is it responsible for damage sustained in transit. If damage is noticed when unpacking, notify the delivery company immediately for inspection and take photographs of damages. All visible damage should be noted by recipient on freight bill before it is signed by recipient and delivery company if possible. If driver must “drop and dash,” receiver should note on BOL that any concealed damage of boxes or crated products will be responsibility of carrier or Paula Gisler as determined upon inspection of Custom Product. Full inspection of Custom Product must occur within 48 hours of delivery and all freight claims must be filed as soon as possible and in accordance with carrier’s time limits. Do not destroy packing materials until they are inspected. Claims for such damage or loss must be made by Buyer directly to freight carrier. Goods damaged in freight cannot be refused by Buyer. Obvious or subsequently discovered damage must be reported in writing to carrier in accordance with applicable regulations and time limits. If a damaged Custom Product is returned to Paula Gisler without Buyer first having contacted shipping company for inspection, Paula Gisler will not be able to assist Buyer. Shipments returned to Paula Gisler without Paula Gisler ’s consent in writing will be refused and either re-delivered or stored at Buyer’s expense.